🔒 Privacy

PK Lakh Privacy Policy

Your privacy matters to us. This Privacy Policy explains exactly what personal data PK Lakh collects when you use the platform, how that data is used, who it may be shared with, and what rights you have over your own information. We've written this to be clear and straightforward — no legal jargon where plain language works better.

Last Updated: January 2025
We collect only what's needed to run your account
Your data is never sold to third parties
Payment data is processed by EasyPaisa / JazzCash
Cookies are used for platform performance only
You can request access, correction, or deletion
Data is protected with industry-standard encryption

How PK Lakh Approaches Privacy

Six principles that shape how we handle your personal data on the PK Lakh platform every single day.

Minimal Data Collection

PK Lakh only collects the personal data that is genuinely necessary to operate your account, process your transactions, and comply with legal obligations. We don't collect data for the sake of it.

Encryption at Every Step

All data transmitted between your device and PK Lakh is encrypted using industry-standard TLS protocols. Your account credentials, personal details, and transaction records are stored securely and never in plain text.

No Data Sales

PK Lakh does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the PK Lakh ecosystem and is used only as described in this policy.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. PK Lakh will respond to data requests within a reasonable timeframe and will not make the process unnecessarily difficult.

Secure Payment Processing

PK Lakh does not store your full EasyPaisa or JazzCash credentials on its own servers. Payment processing is handled directly by those providers. PK Lakh only retains the transaction reference data needed to manage your account balance.

No Unnecessary Tracking

PK Lakh uses cookies and session data only to keep the platform running smoothly and to improve your experience. We do not use third-party advertising trackers or sell behavioural data to ad networks.

01 Introduction

This Privacy Policy describes how PK Lakh ("we", "us", "our") collects, uses, stores, and protects the personal data of players ("you", "your") who register and use the PK Lakh platform at pk-lakh.vip. It applies to all services offered on the platform, including all games, the VIP Club, deposit and withdrawal functions, and customer support interactions.

By creating a PK Lakh account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. This policy should be read alongside the PK Lakh Terms and Conditions and Responsible Gaming Policy.

If you do not agree with how PK Lakh handles your personal data, you should not register an account. If you are an existing player and wish to withdraw consent, contact support at [email protected] to discuss your options, including account closure.

PK Lakh is committed to handling your personal data responsibly. We collect only what is necessary, use it only for the purposes described in this policy, and take reasonable technical and organisational steps to keep it secure.

02 Data We Collect

PK Lakh collects personal data in two ways: data you provide directly when registering or using the platform, and data collected automatically as you interact with the platform.

Data you provide directly:

  • Full name and date of birth (required for account registration and age verification)
  • Contact number (used for account verification and support communication)
  • EasyPaisa or JazzCash mobile wallet number (required for deposits and withdrawals)
  • Any identity documents submitted for verification purposes (e.g. CNIC)
  • Communications you send to PK Lakh support, including chat logs and emails

Data collected automatically:

  • IP address and approximate geographic location
  • Device type, operating system, and browser information
  • Session data including login times, pages visited, and time spent on the platform
  • Game activity data including bets placed, games played, and results
  • Cookie and local storage data (see Section 04 for full details)
Data Type Why We Collect It Legal Basis
Name & date of birth Account registration, age verification Contractual necessity
Contact number Account security, support Contractual necessity
Wallet number Deposits and withdrawals Contractual necessity
Identity documents KYC / AML compliance Legal obligation
Device & session data Security, fraud prevention Legitimate interest
Game activity Account management, VIP points Contractual necessity

03 How We Use Your Data

PK Lakh uses the personal data it collects for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

  • Account management: Creating and maintaining your PK Lakh account, processing deposits and withdrawals, and managing your VIP Club membership and points balance.
  • Identity verification: Confirming your age and identity as required by our Terms and Conditions and applicable legal obligations.
  • Security and fraud prevention: Detecting and preventing unauthorised access, duplicate accounts, bonus abuse, and other fraudulent activity on the platform.
  • Customer support: Responding to your queries, resolving disputes, and improving the quality of our support service.
  • Platform improvement: Analysing aggregated, anonymised usage data to understand how players use PK Lakh and to improve game performance, navigation, and features.
  • Legal compliance: Meeting our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) regulations.
  • Communications: Sending you important account notifications, security alerts, and — where you have opted in — promotional messages about PK Lakh offers.

PK Lakh does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If an automated system flags your account, a member of the PK Lakh team will review the case before any action is taken.

04 Cookies and Tracking

PK Lakh uses cookies and similar technologies to keep the platform functioning correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. PK Lakh uses the following types of cookies:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without stopping use of the platform.
  • Performance cookies: Used to collect anonymised data about how players navigate the platform, which pages are visited most, and where errors occur. This data helps us improve PK Lakh.
  • Preference cookies: Store your platform settings such as language preference and display options so you don't have to reset them each visit.

PK Lakh does not use advertising cookies or third-party tracking pixels. We do not share cookie data with ad networks or marketing platforms. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

Most browsers allow you to view, manage, and delete cookies through their settings menu. Deleting cookies will log you out of your current PK Lakh session and may reset your platform preferences.

05 Data Sharing

PK Lakh does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

  • Payment processors: EasyPaisa and JazzCash receive the transaction data necessary to process your deposits and withdrawals. Their handling of your data is governed by their own privacy policies.
  • Identity verification providers: Where third-party KYC services are used to verify your identity documents, those providers receive only the data required for verification and are contractually bound to handle it securely.
  • Legal and regulatory authorities: PK Lakh may disclose personal data to law enforcement or regulatory bodies where required by law, court order, or to protect the rights and safety of the platform and its players.
  • Service providers: Trusted third-party providers who assist with platform operations (such as hosting and security services) may have access to data as part of their service. All such providers are bound by data processing agreements that restrict how they may use your data.

In all cases where data is shared with third parties, PK Lakh takes reasonable steps to ensure those parties maintain appropriate security standards and use the data only for the purpose for which it was shared.

06 Data Retention

PK Lakh retains your personal data for as long as your account is active and for a period after account closure as required by legal and regulatory obligations. The following general retention periods apply:

  • Account data (name, contact number, date of birth): Retained for the duration of your account and for a minimum of 5 years after account closure, in line with standard AML record-keeping requirements.
  • Transaction records: Retained for a minimum of 5 years from the date of each transaction.
  • Identity documents: Retained for the duration of your account and for a minimum of 5 years after closure.
  • Support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute.
  • Session and device data: Retained for up to 12 months from collection, after which it is anonymised or deleted.

When data is no longer required and the retention period has expired, PK Lakh will securely delete or anonymise it. You may request early deletion of certain data types — see Section 07 for your rights in this regard.

07 Your Privacy Rights

As a PK Lakh player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support at [email protected] with your registered contact number and a description of your request.

Right of Access

You can request a copy of the personal data PK Lakh holds about you. We will provide this within 30 days of a verified request.

Right to Correction

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the correct information.

Right to Deletion

You may request deletion of your personal data. Note that some data must be retained for legal compliance reasons and cannot be deleted on request alone.

Right to Restrict Processing

You can ask PK Lakh to restrict how your data is used in certain circumstances, for example while a correction request is being reviewed.

Right to Portability

You may request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

Right to Object

You can object to PK Lakh processing your data for direct marketing purposes at any time. Opt-out links are included in all promotional messages.

08 Children's Privacy

PK Lakh is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on PK Lakh using your details or their own, please contact support at [email protected] immediately.

Upon receiving a verified report of a minor's account, PK Lakh will close the account, delete the associated personal data, and return any deposited funds to the payment method used. We take underage access seriously and have age verification steps built into the registration process to prevent it.

If you share a device with younger family members, we recommend using your device's parental control features to restrict access to pk-lakh.vip. Never share your PK Lakh login credentials with anyone, including family members.

09 Security Measures

PK Lakh takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:

  • TLS encryption: All data transmitted between your device and PK Lakh servers is encrypted using Transport Layer Security (TLS). Look for the padlock icon in your browser address bar when using the platform.
  • Password hashing: Account passwords are stored as cryptographic hashes. PK Lakh staff cannot see your password in plain text, which is why we will never ask you for it.
  • Access controls: Access to personal data within PK Lakh is restricted to staff who need it to perform their job functions. All access is logged and audited.
  • Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access, unusual transaction patterns, and other security anomalies.
  • Regular security reviews: PK Lakh conducts periodic reviews of its security practices and updates them in response to emerging threats.

While PK Lakh takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login details, and contact support immediately if you notice any suspicious activity on your account.

If PK Lakh becomes aware of a data breach that affects your personal data, we will notify you as soon as reasonably practicable via your registered contact number or email address, and will take immediate steps to contain and investigate the breach.

10 Updates to This Policy

PK Lakh may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how your data is used, PK Lakh will notify registered players via their registered contact number or through a notice displayed on the platform at login. Continued use of PK Lakh after a policy update constitutes acceptance of the revised Privacy Policy.

We recommend checking this page periodically, particularly if you are a regular PK Lakh player. If you have questions about any changes, contact support before continuing to use the platform.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how PK Lakh handles your personal information, please get in touch:

  • Email: [email protected]
  • Live Chat: Available 24/7 on the PK Lakh platform after login
  • FAQ: Common privacy questions are answered on the FAQ page

PK Lakh aims to respond to all privacy-related requests within 30 days. For complex requests, we may need additional time and will inform you of any extension. VIP Gold tier members and above receive priority handling for data requests.

When submitting a data request, please include your registered contact number so we can verify your identity before processing the request. This step protects you — it ensures no one else can access or delete your data by impersonating you.

🔐 Your Data Is Safe

Play on PK Lakh With Confidence

Now that you know how PK Lakh protects your privacy, you can register and play with peace of mind. Create your free account in under two minutes, deposit via EasyPaisa or JazzCash, and enjoy eight signature games — all in PKR.